Data protection policy

What information do we collect about you?

We care about our customers, which means that we always make sure to collect personal information responsibly with regard to your personal privacy. We only collect the personal information needed for us to perform our services for you. Here is a description of what information we collect about you and how we do it.

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This is the information you provide to us. You can directly or indirectly provide us with information about yourself in a number of different ways, such as when you confirm a purchase on our website, when you choose to pay with a payment option, when you contact us or any of our services where you provides personal information.

 

Information we collect about you.

• Your contact information you provide to us when you wish to contact us

• When you use our services (such as when you confirm a purchase, choose to pay with one of the payment options available or otherwise), we may collect the following information:

• Your company name, organization number, address, contact person, etc.

• Personal and contact information - name, date of birth, social security number, invoice and delivery address, e-mail address, mobile phone number, etc.

• Information about goods / services - details regarding the goods / services you have purchased.

• Historical information - your purchases, payment and credit history.

 

Information collected by the operating provider of our website and analysis software

• Information about how you interact with the web services - how you use our services, including response time for pages, download errors, how you reached and left the service, as well as delivery notices when we contact you.

• Device information - e.g. IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.

• Geographical information - your geographical location.

 

Information that you provide to our payment partners

• Do you pay with e.g. In addition to personal and contact information, PayPal also collects payment information - credit and debit card data (card number, validity date and CVV code), invoice information, bank account number, etc.

 

 

How do we handle your information?

All data we collect about you is securely stored in the Microsoft 365 environment. It can be in lists, documents, emails and other places. The information there can only be used by the people in our company who have been given access to it. We also use your data in PayPal, which is our invoicing system, where invoice information is stored and PayPal's rules for data protection then apply.

Some user data from you may also be stored in Google Analytics when you use our website. Data that you provide to us when filling out forms on our website is stored either at WIX or in Microsoft 365 depending on the type of form you fill in. Data in such forms is also often copied to lists, documents and other data processing and storage methods within Microsoft 365. With With the help of the Security features in Microsoft 365, we can search for all the stored information we have about you and share it with you if you wish.

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What do we do with your information?

We provide, perform and improve our services. All data is used to provide, perform and improve our services. We process personal data for the following purposes based on the following legal grounds:

• To ensure that content is presented effectively to you and your device

• To confirm your identity and verify your personal and contact information in order to fulfill our obligations to you

• To administer your payment and customer relationship, e.g. to fulfill our possible obligations to you and to provide you with information, products and services that you request from us

• To perform customer analysis, administer our services and for our own internal operations, including troubleshooting, data analysis, testing, research and for statistical purposes

• To prevent misuse of our services and comply with applicable law

• To perform risk analysis, prevent fraud and risk management and be able to comply with applicable legislation and other legitimate interests

• To comply with applicable laws, such as the law on measures against money laundering and accounting laws and capital adequacy requirements

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Communication with you

We use your contact information to communicate relevant information regarding the services we offer and to perform customer satisfaction surveys regarding our services (eg after you have contacted our customer service) via electronic communication channels and by telephone. If you do not wish to receive such communication, you are welcome to inform us via email.

 

Personal information on Social media

When you like us on social media, we get access to the information you have provided to the "social media provider" that is specified to be publicly available to everyone. It also happens if a conversation between us takes place on social media. Your personal information that is publicly available on social media may be used by us to improve our services.

 

Who can we share your information with?

We may transfer to, or share your information with, selected third parties. We take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection when transferring to or sharing with such selected third parties. We use your personal contact information when we register shipments with the goods you ordered from our transport company partners. It is required for you to receive your goods. The transport company is then responsible for how they store and handle your personal data.

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Automated mass mail services

We use a cloud-based system to efficiently send so-called newsletters to our customers. We import names and e-mail addresses from the contacts we have collected, as well as from the list of customers who have voluntarily chosen to register as stakeholders with us. Our newsletter partner is responsible for the storage and management of your personal information in their system. We can change and delete data on individuals, in the contact list (s) we have created ourselves in this system. You as an individual have the right to report that you do not want a newsletter from us, and if you do so via the link in the newsletter (recommended) you will be tagged for this, but your contact information remains with our partner (and with us).

 

Suppliers and subcontractors

We may share your personal information with suppliers or subcontractors for the performance of our obligations to you and for other purposes set out in this Data Protection Policy.

 

Agencies

We may provide necessary information to authorities such as the police, the tax authorities or other authorities if we are obliged to do so by law or if you have approved that we do so. An example of a legal obligation to provide information is for measures against money laundering and terrorist financing.

 

Divestment

We may share your information with third parties:

• In the event that we sell or buy business or assets, we may provide your personal information to a potential seller or buyer of such business or such assets.

• If we or a significant portion of our assets are acquired by a third party, personal information about our customers may be shared.

 

Sales of personal data

We will not sell your personal information to third parties unless we have your permission to do so.

 

Where do we process your personal data?

We always strive to process your data within the EU / EEA. However, in some situations data may be transferred to, and processed in, countries outside the EU / EEA by another supplier or subcontractor. We are determined to always protect your data, and we will take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to and equal to the protection offered within the EU. / EES.

 

How long do we store your personal information?

We only store your data for as long as is necessary to carry out our obligations to you and as long as it is required by statutory storage times. When we save your data for purposes other than our commitments, e.g. In order to meet the requirements for measures against money laundering, accounting and regulatory capital requirements, we save data only for as long as is necessary and / or statutory for each purpose.

 

Your rights of access, correction and deletion

• Right to access your data. You can request a copy of the information you would like to know and verify the information we have about you. The copy is free to request. You have the right to receive this type of information at most once every 12 months.

• Right to rectification. You have the right to correct incorrect or incomplete information about yourself.

• Right to be deleted. You have the right to request deletion of your personal data in cases where your personal data is no longer necessary for the purpose for which it was collected. However, there may be legal obligations that prevent us from immediately deleting parts of your data. These obligations can come from accounting and tax legislation, banking and money laundering legislation, but also from legislation regarding consumer law.

 

What about cookies and similar technologies?

We use cookies and similar tracking techniques to make our websites work.

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Vanjos is a trademark owned by Essics ek.för., Organization number 769624-6979.

Our seat is Helmer Osslundsväg 4, 864 32 Matfors.

Email address: konsult@vanjos.se

Phone: 08-559 22 308

The policy was updated on 21/09/2020

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